FIDELIS INDUSTRY MEDICAL SUPPLIES
A Legacy of Precision. A Commitment to Healing Lives.
Based in Sialkot, Pakistan State-of-the-Art Manufacturing | Trusted Craftsmanship Across the Globe
Welcome
Our Values
Integrity
We are a company people trust – to work for, to partner with, and to invest in.
Accountability
We stand by our commitments and support our team to ensure we deliver excellence.
Innovation
We pioneer new products, processes, and solutions that bring meaningful improvements to healthcare.
Teamwork
We foster a culture of collaboration, where empowered individuals and groups work together to achieve the highest levels of performance.
About Us
This is a promise we’ve pursued in surgical excellence since. With this claim in mind, FIDELIS INDUSTRY develops and markets a comprehensive range of medical technology solutions, including advanced implant systems, sophisticated electrosurgery units, precision surgical laser systems, ergonomic OR lights, a full spectrum of surgical instruments, and efficient trays and storage solutions. In many cases, we’ve set new benchmarks in precision, reliability, and integrated surgical performance.
FIDELIS INDUSTRY Medical Supplies is based in the vibrant heart of Sialkot, Pakistan, upholding a proud legacy of craftsmanship trusted across the globe. Our products are utilized by healthcare professionals in over [Number, e.g., 80] countries worldwide. We are immensely proud of this achievement and are relentlessly committed to advancing patient treatment globally.
Our Vision: FIDELIS INDUSTRY – The Surgery Brand
Surgical innovation is our passion. This is the promise of our brand and the aspiration that drives us. Our objective is to be the first choice for all decision-makers who utilize, process, or procure our products. Be it physicians and surgeons, medical professionals in the operating theatre and CSSD, or administration and purchasing teams. We are the surgical brand you can count on. Worldwide. At all times. Today and in the future. For the ultimate benefit of patients.
Our Mission: Developing Surgical Solutions That Inspire Users and Deliver Tangible Value
We provide surgeons with solutions that truly make a difference. This is owed to the unparalleled dedication, meticulous precision, and profound care we invest in their development, manufacture, and sales—qualities that become evident every time they are used. This confers on them a value that transcends their cost. Whether it's offering a unique functional advantage or ensuring prolonged, outstanding service through exceptional high quality, unwavering reliability, and constant availability.
Our Promise:
Passion is Our Driving Motivation
Passion and Initiative: Passion and creative foresight are the fundamental ingredients of our success. Always. This spirit defines our relentless quest for innovative solutions and the way we forge new paths: smart, meticulously thought-out, and ingeniously executed. We are proactive players in exploring new fields of application and expanding into international markets. We perpetually challenge existing paradigms and dynamically drive our endeavors to achieve our goals. This commitment is inherent in our nature and deeply rooted in our tradition as a family-run company: being open to groundbreaking developments, and operating sustainably – economically and ecologically. Both principles form the bedrock for enduring commercial success, always with a comprehensive view of the bigger picture.
• Innovation and Design Excellence: We are the architects of surgical opportunities. We never cease to explore every option and dedicate ourselves entirely to realizing pioneering ideas, as well as continuously optimizing processes, products, and integrated systems. Be it through a multitude of incremental improvements or through truly groundbreaking innovations. We have consistently achieved this with remarkable success, and we stand ready to provide the evidence at any time.
• Individualized Partnership: We firmly believe in removing inconvenience. Personal dealings and building genuine relationships are paramount to us—fostering a feeling of closeness, practicing unwavering fairness, and demonstrating profound respect. We are dedicated listeners, understanding precisely what truly matters to our partners. This philosophy governs our collaborative internal environment and shapes our valuable relationships with our customers. This approach is powered by individual specialists united by strong team spirit—individuals who embrace their authentic selves and are proactively engaged. These are the optimal settings that allow each of us to flourish and continuously advance our competencies.
Our Culture @ FIDELIS INDUSTRY
Our culture is the bedrock of our identity, for our values fundamentally shape every action we take, every single day.
• Co-creation: We create and care together. Truly great ideas and sustainable innovations are invariably the collective effort of many, never just one. As an integral part of the FIDELIS INDUSTRY family, we all contribute our utmost as a cohesive team. We enthusiastically share our experience and knowledge. We set egos aside and embrace shared responsibility. We collaborate with empathy and trust to achieve monumental things together for the future well-being of our patients, society, and the environment.
• Respect and Appreciation: We value and respect life in all its forms. Every one of us makes a decisive contribution to the resounding success of the FIDELIS INDUSTRY Group. We treat each other and our wider environment with profound appreciation and respect. We demonstrate this through genuine interest in others, with unwavering fairness, and through open, honest, and transparent communication. Performance is consistently recognized and valued, and successes are celebrated across the entire company. We actively encourage and demand constructive feedback and approach criticism with a growth-oriented mindset. We treat others precisely as we wish to be treated ourselves – with respect.
• Personal Proximity: We are global yet deeply personal. As an owner-managed family business, we operate on a global scale but maintain a strong local commitment to our various sites. Our corporate culture is distinctively characterized by tangible closeness—a trait of which we are profoundly proud. We are consistently there for each other, and for our patients and partners. We listen meticulously and truly understand what is important. This defines the very essence of how we work together.
• Reliability: We work with focused dedication and unwavering reliability: now and far into the future. We are dependable and trustworthy, both to our esteemed customers and to each other. We are a unified team that makes decisions with careful consideration and with a long-term perspective. We consistently uphold all agreements. Our customers worldwide can unequivocally rely on innovative products of the absolute highest quality. We do precisely what we say we will do, and this consistently fosters trust, stability, and sustained success.
• Variety: We empower and embrace variety. For us as a truly global company, the rich diversity of our employees is our inherent strength. Diversity encompasses all the unique differences that make us distinct individuals. At FIDELIS INDUSTRY Group, we bring together individuals with a wide spectrum of skills, invaluable experiences, and varied perspectives, stemming from a multitude of cultural backgrounds. We actively encourage everyone to think in novel directions to ignite creativity and drive innovation, ensuring our products and solutions are as diverse and adaptable as we are. It is precisely because we are all so wonderfully different that we achieve such remarkable success together.
Our Products
Precision-Crafted Surgical Solutions for a Healthier Tomorrow
At the heart of our product range lies an unwavering focus on surgical precision and comprehensive care. Every item we offer is a fusion of advanced engineering, meticulous craftsmanship, and profound understanding of surgical needs—designed to deliver flawless performance in the most critical moments, from basic procedures to complex interventions.
Integrated Surgical Systems & Equipment
• Implant Systems: State-of-the-art implants designed for optimal biocompatibility, anatomical fit, and long-term functional success in various surgical specialties.
• Electrosurgery Units: Advanced energy devices providing precise cutting and coagulation, enhancing surgical efficiency and patient safety.
• Surgical Laser Systems: High-precision laser technology for minimally invasive procedures, offering unparalleled accuracy and controlled tissue interaction.
• OR Lights & Illumination: Ergonomically designed, high-intensity lighting solutions to ensure optimal visibility and reduce eye strain in the operating room.
Core Surgical Instruments
• Scalpels & Blades: Engineered with razor-sharp precision to ensure clean, effortless incisions even under the most challenging conditions.
• Surgical Scissors & Shears: Designed for controlled, clean cuts that empower surgeons to maintain absolute accuracy.
• Forceps & Retractors: Crafted for stability and optimum grip, these instruments provide surgeons with unparalleled control and confidence.
Specialized Surgical Instruments
• Orthopedic & Trauma Instruments: Heavy-duty tools built to endure the rigors of bone surgery, enabling precise alignment and repair.
• Cardiovascular & Neurosurgical Instruments: Micro-engineered devices that facilitate intricate procedures, providing life-saving assistance in the most delicate operations.
• Ophthalmic & ENT Instruments: Ultra-refined tools designed for precision and finesse in highly sensitive surgical areas.
Diagnostic, Support & Workflow Solutions
• State-of-the-Art Stethoscopes: Combining acoustic clarity with ergonomic design, our stethoscopes are crafted to capture every critical heartbeat.
• Surgical Trays & Storage: Meticulously designed, durable solutions for instrument organization, sterilization, and efficient workflow in the CSSD and OR.
• Custom Surgical Kits: Curated sets that integrate seamlessly with a surgeon’s workflow, optimizing efficiency and safety from start to finish.
Quality Assurance
Our Promise: Uncompromising Surgical Safety and Reliability Infused into Every Solution
Our Promise: Uncompromising Surgical Safety and Reliability Infused into Every Solution
At FIDELIS INDUSTRY, excellence is not just a standard; it’s a fundamental principle infused into every step of our manufacturing process and every product we deliver. We believe that every surgical solution should not only perform flawlessly but also embody the profound care, unwavering responsibility, and inherent trust that are the hallmarks of our legacy.
• Certified Excellence: Our comprehensive portfolio of ISO, CE, and other international accreditations (e.g., FDA, MDSAP where applicable) is a testament to our relentless dedication to upholding and exceeding global quality standards.
• Rigorous Multi-Stage Testing: Each instrument and system undergoes an exhaustive multi-stage testing process, ensuring the robust durability, precise performance, and absolute reliability demanded in critical surgical environments.
• Advanced Sterilization & Packaging: Cutting-edge sterilization protocols and meticulously designed packaging guarantee that every tool and system is immaculate, pristine, and ready for immediate, safe use in life-critical scenarios.
• Human Touch & Expert Craftsmanship: Our unparalleled craftsmanship reflects hands-on quality control, ensuring that every product resonates with the bespoke care it deserves—because behind every tool and system is a life waiting to be saved and a healthcare professional relying on absolute perfection.
Manufacturing Process
The Journey of Creation: From Vision to Vital Surgical Excellence
The Journey of Creation: From Vision to Vital Surgical Excellence
Our manufacturing process is a testament to passion, precision, and persistence, embodying the fusion of time-honored artistry with advanced technology. Every step is intricately designed to uphold the integrity, performance, and unmatched quality of our surgical solutions:
1. Concept & Advanced Design: Innovative CAD modeling, precision engineering simulations, and rapid prototyping meet time-honored ergonomic principles to produce designs with laser-focused precision and optimal functionality.
2. Strategic Material Selection: We source only the highest-grade medical-grade stainless steel, aerospace-grade titanium, specialized alloys, and advanced polymers—ensuring our solutions embody the superior strength, biocompatibility, and longevity that modern surgery rigorously demands.
3. Precision Forging & CNC Machining: Our advanced automated machinery and highly skilled expert hands work in seamless harmony to refine every intricate detail, reflecting the legacy of our forefathers while achieving micron-level accuracy.
4. Advanced Finishing & Surface Treatment: State-of-the-art processes like electropolishing, passivation, specialized coating applications (e.g., DLC coatings), and laser marking impart the final qualities that guarantee optimal function, corrosion resistance, and reliable, safe performance.
5. Assembly & Multi-Point Inspection: A dedicated, multi-point quality control process, featuring both automated and personal inspections, meticulously examines every component and assembled solution, rigorously affirming its readiness to aid in critical procedures.
6. Sterilization & Protective Packaging: Each instrument and system receives a final, rigorous sterilization (where applicable) and is packaged with utmost care in controlled environments, ensuring it remains pristine, protected, and primed for surgical excellence upon arrival.
Our Integrated Quality Process:
A Multi-Stage Paradigm of Perfection
Our dedication to quality is demonstrated through a rigorous, multi-stage process that leaves no aspect to chance. Each phase is meticulously controlled, documented, and reviewed to ensure superior outcomes:
1. Supplier Qualification & Raw Material Control:
• Strategic Sourcing: We partner exclusively with pre-qualified, internationally certified suppliers known for their consistent delivery of medical-grade raw materials (e.g., high-grade stainless steel, aerospace-grade titanium, specialized polymers) that meet stringent FIDELIS INDUSTRY specifications.
• Incoming Inspection: All raw materials undergo thorough incoming inspection and testing for chemical composition, mechanical properties, dimensions, and purity, ensuring they meet our exacting standards before entering production. Each batch is traceable to its source.
2. Design Control & Development:
• User Needs & Requirements Definition: Quality begins with a clear understanding of clinical needs. We engage with healthcare professionals to precisely define user requirements, functional specifications, and performance criteria for each new solution.
• Risk Management (ISO 14971): Integrated risk management is applied from the earliest design stages. Potential risks (e.g., use error, material failure, manufacturing defects) are identified, analyzed, evaluated, controlled, and their effectiveness monitored throughout the product lifecycle.
• Design & Development Planning: Comprehensive plans outline all phases, responsibilities, verification, and validation activities.
• Design Verification & Validation:
• Verification: Rigorous testing (e.g., dimensional, material, functional, safety) confirms that the design output meets the design input requirements.
• Validation: Clinical or simulated use testing ensures the product meets the user’s needs and intended use in its target environment. This confirms the device performs as expected for its intended purpose.
• Design Review: Formal, documented reviews are conducted at planned stages to ensure design integrity, address risks, and confirm adherence to requirements.
• Design Transfer: Meticulous transfer of verified design specifications to manufacturing ensures that the product can be consistently and reproducibly manufactured to meet design requirements.
3. Manufacturing & In-Process Quality Control:
• Process Validation: All critical manufacturing processes (e.g., forging, CNC machining, heat treatment, polishing, passivation, coating, assembly) are thoroughly validated to ensure consistent and repeatable results.
• Trained Personnel: Our skilled engineers, technicians, and craftsmen undergo continuous training and certification, upholding the highest standards of precision and artisanal mastery.
• In-Process Inspections & Monitoring: Throughout each manufacturing stage, instruments and systems undergo continuous inspections. This includes visual checks, dimensional measurements (using precision gauges, CMMs), surface finish analysis, and functional tests at critical points to catch and correct deviations promptly.
• Cleanroom Standards (where applicable): For sensitive components or final assembly, controlled environments adhere to strict cleanroom protocols to prevent contamination.
• Equipment Calibration & Maintenance: All manufacturing and testing equipment is regularly calibrated and meticulously maintained according to a defined schedule, ensuring accuracy and reliability.
4. Final Inspection & Release:
• Comprehensive Final Inspection: Each finished medical device undergoes a comprehensive final inspection for cosmetic appearance, functional integrity, precise dimensions, surface treatment quality, and overall conformity to specifications.
• Performance Testing: Products are subjected to rigorous performance testing that simulates real-world surgical conditions, verifying their durability, strength, and precise operation. This includes load testing for implants, functional testing for electrosurgery units, and optical clarity checks for OR lights.
• Sterilization Validation & Control (if applicable): For sterile products, sterilization processes (e.g., ETO, Gamma, Steam) are validated and routinely monitored to ensure a Sterility Assurance Level (SAL) of 10^-6 or better. Packaging integrity is also verified.
• Batch Record Review: A thorough review of all production and quality records for the batch ensures full traceability and compliance before final release.
5. Packaging, Labeling & Traceability:
• Protective Packaging: Products are packaged in protective, validated packaging designed to maintain integrity and sterility during transit and storage.
• Accurate Labeling: Labels comply with global regulatory requirements (e.g., UDI, CE, lot number, expiration date) and provide clear instructions for use.
• Full Traceability: A robust system ensures complete backward and forward traceability from raw materials and components to final product, batch numbers, and even distribution records.
6. Post-Market Surveillance & Continuous Improvement:
• Complaint Handling: A defined process for receiving, investigating, and resolving customer complaints promptly and effectively. All complaints are documented and analyzed.
• Adverse Event Reporting: Timely reporting of any adverse events or serious incidents to relevant regulatory authorities as required.
• CAPA (Corrective and Preventive Actions): Non-conformities, audit findings, and complaint trends trigger a systematic CAPA process to identify root causes, implement corrective actions, and prevent recurrence. Preventive actions are proactively identified to enhance quality.
• Management Review: Regular management reviews of the QMS ensure its continued suitability, adequacy, and effectiveness, driving continuous improvement initiatives.
• Post-Market Clinical Follow-up (PMCF): Where applicable, ongoing clinical data collection and analysis to monitor long-term performance and safety.
• Regulatory Updates & Compliance: Continuous monitoring of evolving international medical device regulations to ensure ongoing compliance and adapt our QMS accordingly.
Certified Excellence: Our Promise Backed by Global Standards
Our unwavering commitment to quality is not just an internal mantra; it is externally validated and recognized by leading international organizations. Our comprehensive portfolio of certifications includes:
• ISO 13485:2016 Certification: The globally recognized standard for Quality Management Systems for Medical Devices, affirming our ability to consistently meet customer and regulatory requirements.
• CE Marking (MDD/MDR Compliance): Demonstrating compliance with the essential health and safety requirements of European Union directives and regulations, allowing free movement within the EEA.
• [Insert other relevant certifications, e.g., FDA Registration, MDSAP (Medical Device Single Audit Program), Japan PMDA, Health Canada, TGA (Australia)]
This multi-faceted quality process, underpinned by our certified Quality Management System, ensures that every product bearing the FIDELIS INDUSTRY name is a testament to our legacy—crafted with heart, honed with precision, and dedicated
Warranty & After-Sales Support
With You Every Step of the Surgical Journey, Globally
At FIDELIS INDUSTRY, our comprehensive medical technology solutions serve as trusted partners for surgical teams worldwide. Our robust and comprehensive support system ensures your tools and systems remain as reliable as the day you first integrated them into your practice.
• Comprehensive Warranty: Our warranty stands as a steadfast promise of enduring durability, sustained peak performance, and our unwavering confidence in every product we deliver.
• Prompt Global Service: With efficient repair, calibration, and replacement services, supported by a global logistics network, we work quickly to minimize any potential downtime during critical periods.
• Dedicated Expert Support: Our expansive global network of highly trained professionals is on standby to provide expert answers to any queries, offer comprehensive technical guidance, and ensure your utmost satisfaction with every FIDELIS INDUSTRY solution.
Contact Us
Let’s Build a Healthier, Safer Future Together
We warmly welcome healthcare professionals, hospitals, clinical institutions, and distributors to connect with us. Whether you’re pursuing bulk orders, seeking tailored solutions for specific surgical needs, or desiring an in-depth consultation on our product capabilities, our dedicated team is here to proactively support your mission of delivering compassionate, world-class surgical care .
Stay connected with us on social media to witness our journey of continuous innovation and profound commitment to surgical excellence.
Warranty & After-Sales Support
Our Vision for the Future
At FIDELIS INDUSTRY, every new innovation stems from the profound vision of enhancing surgical outcomes and celebrating the art of healing. We are not only crafting instruments and systems; we are nurturing a legacy where surgical precision defines success, and every single solution we provide is designed to contribute meaningfully to saving a life.
